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Terms and conditions

Terms and conditions of Agency InterBohemia s.r.o.providing tourist stays hereby regulate the contractual relations between the customer (individual or legal entity) and the travel agency Agency InterBohemia s.r.o.(to referred as “IB”) to comply with the current valid legislation of the Czech Republic and therefore are binding for all parties involved.

Subtopic 1 – introductory provisions

IB provides the agency service to all customers. Persons under the age of 18 years are only allowed to use the services when accompanied by a person, or persons, older than 18 years of age.
The contractual relations between the IB and the customer is established by a written order from which is considered propely completed the „order form“.
The customer who has completed the order form and has made the order is responsible  for the contractual obligation of all interested parties throughout the stay.

Subtopic 2 – rental period

Period from the start of May until the end of October is considered as the summer season.During the high season (July, August), the rental period can not be less than a week (Saturday to Saturday). Shorter stays are only available in a low season period (May, June, September, and October). Ask at the office.
Period from the start of November until the end of April is considered a winter season. New Year’s Eve, Christmas, February and March are also considered as the main season. The other winter term ate considered as the low season stays. Winter holidays (New Year’s Eve, Christmas) may have special terms.
The beggining of the rental periode starts on a day of arrival between 3pm and 6pm and finishes the day of departure up to 10am.

Subtopic 3 – order and payment regulations

All stays can be ordered by an e-mail, in writing, by fax or in person. The  current state of occupancy is avilable on the website. In the event, that the requested property is avilable, IB sends an invoice with all the payment conditions set for the stay. The first instalment is 50% of the total price and must be paid, together with the booking fee, within 3 working days from the date of invoice onto IB´s bank account. Note, that it is neccessary to meet the deadline for the payment because only after the first installment has been credited to the IB, the property will be bindingly booked. If the first installment is not paid up to a date specified on the invoice, IB considers the cancelation and the property will be returned back into the offer  for other customers.
By paying the first installment, the order becomes binding and the customer is thereby obliged to comply with the IB terms and conditions. After paying the total amount from the price,   maximum 8 weeks (56 calendar days) befote the commencement of stay, the customer is issued a “voucher” (accommodation coupon) and a  way description to the property, possibly other relevant information so that the customers have all this at their disposal no later than 15 days before their stay.
If the total amount for the stay has not been paid until the required deadline, the cancellation charge is applied.

Subtopic 4 – accommodation price

Total amount of the accommodation price are set by the attractivness of the building and its surroundings attraction, property equipment and requirements of the building owner. The prices stated in the online catalog are normaly set for the object and week, specifying the maximum number of persons for the individual property. All the prices include the IB commission, booking fee of 30 EUR is not included in the price.
Prices do not include:

• transport and parking expenses
• booking fee of 30 EUR
• travel and trip cancellation insurance fee in the amount of 20 EUR per stay while all the passengers are insured (mandatory). This rate applies to persons with permanent residence outside the Czech Republic.
• local municipal fee from the accommodation
• price for consumption of electricity, gas, possibly alternative fuels consumed
• pet accommodation fee (if required by the lessor)

Subtopic 5 – Travel and cancellation-insurance

For traveling into the Czech Republic

From the Summer season 2008 IB provides to all clients travel and cancellation-insurance with the insurance company UNIQA. The insurance worth 37 EUR for only 25 EUR per stay for all the travellers (mandatory). The amount of 25 EUR will be added to the total rental amount and will be paid with the first installment.
The insurance covers following damages (per person):

• medical costs to max. 1,000,000 CZK (about 37,000 EUR)
• costs for Assistance services to max. 1,000,000 CZK (about 37,000 EUR)
• liability for damages (health or property of the third party) to max. 1,000,000 CZK (about EUR 37,000 EUR)
• trip cancellation insurance to max. 80% of the lease price and max. 15,000 CZK (about 550 EUR)

All fellow travellers are insured.
The insurance applies to events that occurred in the Czech Republic during the lease term, form the date of arrival 00 o’clock to  24 o’clock of departure).

For traveling abroad (within Europe)

For traveling to other European destinations, the insurance fee is 1 EUR per person per day (including the day of arrival and departure) - K2 rate. If you are interested in this insuranceyou have to complete the order form with the names and birth dates of all the travelers. Thereafter, the amount for the insurance will be added to the total rental amount and will be paid with the first instalment.
The insurance covers the following damages (per person):

• medical expensis up to 1,000,000 CZK (ca 37,000 EUR)
• costs for assistance services up to 1,000,000 CZK (ca. 37,000 EUR)
• death as a result of an accident up to 150,000 CZK (ca 5,000 EUR)
• permanent disability to 300,000 CZK (ca 11,000 EUR)
• liability insurance for personal injury or entity a third party to a maximum of 1,000,000 CZK (ca 37,000 EUR) (combined limit)
• luggage up to 10,000 CZK (ca 270 EUR)
• cancellation - 80% of the cancellation fee up to 10,000 CZK (ca 270 EUR)

General:

For each event of the insurance  must the insured person report the event  to an insurance company UNIQA without any delay, within 30 days from the insured trip. The report must be  signed from IB. The compensation is always paid in CZK (Czech crowns) subject to the general terms of the insurance company UNIQA.
In case of damage event you can phone 24 hours a day the stand-by phone number of UNIQA (+420) 261 222 444, fax number (+420) 241 412 289.
IB is a mediator, in case of travel insurance, between the customer and the insurance company and is not responsible for the damage report, and also for the results and the amount of the compensation.

Subtopic 6 – accommodation instructions

The stay of the rent starts on the arrival day (Saturday) between 3pm and 6pm. The time interval must be met otherwise we can not guarantee the property to be handover and the cancelation fee is applied. During the handover the property lessor, or  the alternate, will presents the property and its inventory to the customer and the key is given.The lessor is eligible to require a deposit to the maximum amount of 150 EUR. For groups of more than 4 persons in age up to 28 the deposit in the amount of 100 EUR per person is required
Bedlinen is  included (unless otherwise mentioned in the property description).  Towels and kitchen towels are to be taken by clients themselves.
Only persons listed on the voucher are allowed to be accommodated in the rented property and the maximum number allowed for each individual property is not to be exceeded. This also applies to the land which belongs to the premises. If the number of the persons accommodated on the premises is exceeded, the lessor or the alternate has the right to cease the stay immediately and with no further compensation.
If pets are allowed, it is then always ment only one pet (eg. dog). Accommodating more than one is always subject previous agreement. Pet fee is applied and is paid directly to the lessor. Charging amount is 15 EUR per pet per week. The requirement regarding pet accommodation must always be mentioned on the order form.
Note that at some properties, the well is the only source of water (sometimes utility water only) and especially on hot summer days it is necessary to save water. The properties are always equipped according to the taste and financial ability of the individual lessors. Stairs leading to the attic rooms may sometimes be very steep and the attic itself often has a bevelled ceilings.
Swimming pools, that are available at some properties, are usually run in June, July, August, and September.
During the stay, it is necessary to respect the “house rules” of the individual property, that are set by the lessor. Following general rules are to be respected at all properties:

• not to move any furniture and its´ parts inside or outside the property
• lock the front door properly when leaving
• save water and energy
• take reasonable care of the used property
• respect the silence hours from 10pm until 7am
• keep the order, collect the litter into a designated place

The property is to be abandond clean and tidy on Saturdays by 10am. The lessor is entitled to check the state of the property and its equipment and if everything is in order, the customer gets the deposit paid back.

Subtopic 7 – cancellation terms

a. Stay cancelled by the customer
Customer can only cancel their order in writing and totaly unambiguous form (letter, fax, e-mail). The crucial point of the acceptance considers IB the day of delivery. Any notifications recieved after the business hours (3.30pm to 7.30) of a weekday are considered to be accepted on the following day.
If the customer cancels a binding order, the cancellation fee is applied by IB. The amount is rated in dependence to the time remaining until the start of the stay (first day is not included), as follows:

• 42 and more days befor the departure – 30 % of the full price
• 42 – 28 days before the departure – 50 % of the full price
• 28 and less days before the departure – 100 % of the full price

If the client arranges an alternate, cancellation fee is not applied. If the cancellation is recieved more than 42 days before the departure, IB will refund  the appropriate amount of the price.  Booking fee is not to be refunded.
b. Stay cancelled by IB
IB is entitled to cancel the stay if any serious or unpredictable situations occur (i.e. natural disaster, calamity or other unexpected events) for which is not possible to provide the accommodation. In this case, IB offers the customer an adequate alternate property within their possibility. If  IB is unable to offer an adequate alternative, or the customer refuses the alternative offered, IB is obliged to refund the paid amount. Customer has no right to require any further compensation.

Subtopic 8 – changes in the order

No fee is applied for changes i.e. change of the customers’ name, number of persons accommodated (if  not exceeded the maximum number of persons for the property), the additional demand for a pet accommodation or child bed, is free of charge.
There is a charge of 30 EUR for changing the property or date of stay. These changes are only possible until the total amount is fully covered – that is latest 8 weeks (56 days) before the departure.

Subtopic 9 – liability for damages

The customer uses the rented property at their own risk. IB is not responsible for any injuries, destructions or damages of the property (liability for injury or damages on property caused to a third party), loss or theft of the property, or damages caused by natural disasters, terrorist attacks, strikes, violent behaviour of all kind etc.
Customer is fully responsible for any damage occurred on the premises and its equipment caused by them or any other persons accommodated. Customer is obliged to report and pay any caused damages to the lessor or housekeeper (not later than on a day of the departure).

Subtopic 10 – complaints

Customer has the right to claim any deficiencies or defects found on the property with the lessor or his alternate responsible for the property and its conditions.  These includes the failure of technical facilities (utilities, water, heating supplies) and/or property  amenities contrary to offer. The lessor or the alternate is obliged without any delay to rectify the situations, otherwise the customer is entitled to claim a discount at the departure. It is necessary to make a record allowing both parties to make statement. Complaints which are not solved on the place of stay must be reported to IB in writing within five days from the end of stay at the latest, otherwise they won´t be taken into consideration.
IB has no effect and therefore is not responsible for any sporting, relaxing or cultural opportunities in the area sourrounding, working hours and quality of the services provided in these facilities. This also applies for shops and restaurants. The information refferd in a property descriptions has only informative character.

Subtopic 11 – final arrangements

These terms and conditions shall take effect on 1.9.2010.  The customer hereby agree that they have read and fully understood the Genaral Conditions and to confirm it they sign the order sheet and send the booking fee and the first instalment, of the total price, onto the IB bank account.

 

 

 

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